Services
Field service for commercial and utility-scale inverters and battery storage
From a single tripped inverter to a site-wide replacement campaign, every job is scoped up front and closed out with a written report. We’re based in Texas, with technicians in Texas and California, and we travel to sites in any US state.
Equipment we service
- Utility-scale central inverters
- Commercial string inverters
- Battery energy storage (BESS)
- Factory-trained on SMA and Sungrow
Troubleshooting & diagnostics
When a unit trips, derates or drops off monitoring, we find out why. We work from the fault history and on-site measurements to a root cause — not just a reset.
What’s included
- Fault-code and event-log review
- On-site measurements across DC, AC and control circuits
- Communication and monitoring faults
- Root cause and recommended fix
You receive
Repair & parts replacement
We replace failed power, control and cooling components on site and get the unit back into service, with every part accounted for. Replacement parts come from the OEM.
What’s included
- Replacement of fans, fuses, relays, boards and power components
- SMA warranty parts received, stored and tracked at our Woodlands, TX warehouse
- Old and new serial numbers recorded
- Defective cores packed and returned
You receive
Retrofits & proactive replacement campaigns
Upgrades and fleet-wide replacements are mostly a planning job. We sequence the work site by site, stage the parts and track each unit and component to completion.
What’s included
- Retrofit kits and component upgrades
- Proactive replacement of wear components across a site
- Unit-by-unit, component-level tracking
- Firmware and parameter updates when the work calls for them
You receive
Commissioning
For new installs and repowered units, we take equipment from installed to producing, with the test records to prove it.
What’s included
- Pre-energization checks
- Startup and functional testing
- Parameter and communication setup
- Punch-list close-out
You receive
Remote support
Send us the inverter’s service data and we’ll analyze it remotely, find the likely cause and help your team troubleshoot. If a site visit is still needed, our technician arrives knowing what to look for.
What’s included
- Review of the inverter’s service data and event logs
- Fault analysis and likely root cause
- Troubleshooting guidance for your site team
- A clear call on whether a site visit is needed
You receive
Safety & training
Trained on the equipment, qualified for the site
Our technicians are factory-trained by the inverter manufacturers and carry the safety training your site requires before they set foot on it.
Every technician holds
- NFPA 70E
- OSHA 10
- CPR
Factory inverter training
- SMA
- Sungrow
Certifications & memberships
How it’s billed
Warranty service vs. out-of-warranty repair
Same technicians either way. What changes is who requests the work and how parts and paperwork are handled.
| Topic | SMA warranty service | Out-of-warranty repair |
|---|---|---|
| How it starts | SMA dispatches a warranty case under our service contract | You contact us directly |
| Before we dispatch | Scope confirmed with SMA | Written quote, then your PO |
| Parts | Shipped by SMA and staged at our warehouse | Sourced from the OEM |
| Failed parts | Packed and returned to SMA | Left with you or disposed of, your choice |
| Paperwork | Service report closes the case | Service report and itemized invoice for labor and travel |
Not sure which applies? Include the serial number with your request and we’ll help you sort it out. Request a quote →
Have a job for us?
Tell us about the site and the equipment, and we’ll come back with scope and timing.